Comments for AmiableArgument.com

Comment on Nittany Valley Offset Achieves G7 Certification by Robert Bloecker

Robert Bloecker — Mon, 27 Aug 2012 16:57:54 +0000

Awesome accomplishment, truly makes you a standout among printers.

Comment on Final Ruling on Tariffs for Asian Coated Papers by bbutkins

bbutkins — Tue, 03 Apr 2012 14:44:29 +0000

Actually, this was simply a press release article. I am not affiliated with “media colleagues” – just a print industry employee, reporting the facts. However, I understand your anger, since our industry is under siege.

Comment on Final Ruling on Tariffs for Asian Coated Papers by Maggie

Maggie — Tue, 03 Apr 2012 14:32:42 +0000

This article does nothing but crow about how great the tarriffs will be, but now look at how many more plants Newpage has closed!! They simply are not competitive because they have old and outdated facilities that can’t even keep up with EUROPE. And a higher cost of paper now means that OTHER jobs have to be outsourced to lower wage countries. Screw you and your colleagues in the media for doing a crappy job reporting all the facts on this while there was still time. Now the whole industry is going belly up while a few fat cats who know how to get what they want from the trade commission are profiting off the remains.

Comment on Is Customer Service a Lost Art? by Carrie Grove

Carrie Grove — Thu, 03 Nov 2011 15:17:20 +0000

I am right with you on this! Nothing more annoying than wading through all the BS in automated answering systems, finally getting a rep on the line, spending 10 minutes answering all of their questions only to have them tell you that you’ve reached the wrong department and you need to go through all of this again.

This would not be tolerated in the printing business, by our clients for a moment. Customer service is the big differential for sure!

Comment on Is Customer Service a Lost Art? by David Pilcher

David Pilcher — Fri, 01 Jul 2011 19:54:38 +0000

Great quick read. To survive in this industry how you make your customers consistantly feel is critical. If they feel unimportant or hassled they will move. But with most print buyers moving to save a buck the art of service isn’t as critical to some customers. The printer has to decide – after having cut so much margin out of jobs over the past decade – if they are going to 1) provide extra special service and products or 2) run the race of the transactional customer who will move to have another buck next month/quarter/year. Identifying what type of customer you serve and what type of company you are is the real challenge of survival today.

Comment on Is Customer Service a Lost Art? by brian bostrom

brian bostrom — Wed, 29 Jun 2011 21:34:25 +0000

Robert,
Hopefully someone out there is listening…or worse yet…cares.
Interaction/talking between human beings is Very important..let’s not lose sight of that. Always respond, as quickly as possible, to the customer..but
sometimes we need to talk and most important listen to the customer.

Comment on Coupon Clipping – An Opportunity for Printers by r4

r4 — Tue, 07 Jun 2011 08:39:22 +0000

That may partly have been because there were more coupons available.

Comment on FSC is at a Crossroads by r4

r4 — Tue, 07 Jun 2011 08:31:54 +0000

many publications are barely hanging on by their fingertips, hoping to sell enough ad space to turn a profit.

Comment on Citing Constitution will cost taxpayers $570K in printing costs – What ? Huh ? by MrPeeps

MrPeeps — Wed, 02 Feb 2011 20:52:56 +0000

We will save more than that on the first bill they don’t advance.

Comment on Final Ruling on Tariffs for Asian Coated Papers by bbutkins

bbutkins — Thu, 13 Jan 2011 18:37:20 +0000

In 2009, China and Indonesia doubled their share of the U.S. market to nearly 30 percent.